英语电话沟通中怎样选公司培训课程

1、英语电话沟通中怎样选公司培训课程

如何选择公司英语电话沟通培训课程

评估员工的英语沟通技能水平，确定培训重点。

考虑所在行业或职位的特定沟通需求。

了解员工的学习风格和可用性。

2. 研究培训提供者

寻找拥有良好声誉和经验丰富的提供者。

检查认证和资质，例如：CELTA、TEFL、TESOL 或 TrinityCertTESOL。

阅读客户评价和案例研究。

3. 课程内容评估

确保课程涵盖必要的沟通技能，例如：问候、倾听、提问、交涉和解决问题。

寻找注重实际应用和角色扮演的课程。

询问课程是否包括语音评估和反馈。

4. 培训方法选择

面对面培训：提供直接互动和个性化反馈。

在线培训：灵活、可访问性强，但可能缺乏直接互动。

混合式培训：结合面对面和在线元素，提供灵活性和互动性。

了解培训师的资格和经验，确保他们是英语语言专家，并且对电话沟通技巧有深入了解。

寻找具有良好沟通能力、耐心和鼓励学员能力的培训师。

确认培训提供者提供所需的学习资料和技术支持，例如：虚拟教室、在线平台和音视频设备。

确保员工有适当的设备和互联网连接进行培训。

比较不同培训提供者的报价，包括课程时长、培训师费用和任何附加费用。

考虑培训的潜在投资回报率。

如果可能，参加试听课程或向提供者索取演示，以评估课程质量和培训师风格。

选择提供持续评估和反馈的课程，以跟踪学员的进步并衡量培训的有效性。

考虑提供后续支持和指导，以加强学习成果。

2、英语电话沟通日常用语

Good morning/afternoon. May I speak to [person's name], please?

This is [your name] calling.

Could you please connect me to [person's name]?

I'm calling from [your company/organization].

Good morning/afternoon. This is [your name].

Thank you for calling [company name]. How may I assist you?

This is [person's name] speaking.

Could you please confirm your name and contact information?

Just to confirm, you're calling from [company name]?

I'm calling regarding [reason for call].

I'll transfer you to [person's name].

Please hold while I connect you.

Mr./Ms. [person's name] is currently unavailable. May I take a message?

This is [your name] from [your company/organization].

I'm calling to inquire about [reason for call].

Please call me back at [your phone number].

Thank you for calling. Have a good day.

It was a pleasure speaking with you. Goodbye.

I'll follow up with you via email.

3、英文电话沟通完整对话

A： Hello, this is Alex from ABC Company. May I speak to John Smith, please?

B： This is John Smith speaking.

A： Good morning, Mr. Smith. My name is Alex and I'm calling from ABC Company. How are you today?

B： I'm well, thank you. How are you doing?

A： I'm doing great. Thank you for asking. I'm calling to follow up on the email I sent you earlier regarding our new product launch.

B： Yes, I received your email. I'm actually quite interested in the product. Can you tell me a little bit more about it?

A： Sure. The product is a new software tool that helps businesses manage their projects more efficiently. It offers a range of features, including task management, team collaboration, and reporting.

B： That sounds really useful. How much does it cost?

A： The pricing depends on the size of your team and the features you need. I can send you a detailed pricing list if you'd like.

B： Yes, please do. Also, can you send me a demo of the software so I can see it in action?

A： Certainly. I'll email you the demo link shortly.

B： Thank you. I'll take a closer look at the software and let you know if I have any further questions.

A： Perfect. Please feel free to contact me if you need anything. My email address is alex@abccompany.com.

B： Thank you, Alex. I will.

A： Have a great day, Mr. Smith.

B： You too, Alex. Goodbye.

4、电话英语沟通600句

Good morning/afternoon/evening.

Hello, this is [your name].

May I please speak to [person's name]?

My name is [your name]. Who am I speaking to?

How are you doing today?

I'm interested in learning more about your [product/service].

Can you please send me a brochure?

I'd like to get a quote for [product/service].

What are your business hours?

Do you have any discounts or promotions available?

Are you available for a meeting on [date]?

Do you have any availability in the next [timeframe]?

What time works best for you?

Could you send me a calendar invite?

I'd like to schedule a call with [person's name].

I'm having a problem with [product/service].

My order hasn't been delivered yet.

I need to change my booking.

I'm not satisfied with the service I received.

Could you please help me with this issue?

I'm just calling to confirm our meeting.

I wanted to follow up on my order.

I'm writing to thank you for your assistance.

I'll send you a formal confirmation shortly.

Please let me know if you have any questions.

Thank you for your time.

I appreciate your help.

I apologize for any inconvenience.

Excuse me for interrupting.

I'm sorry, I didn't quite understand.

Can I leave a message?

Please hold.

I'll transfer you to our support team.

I'm calling from [company name].

I'm returning your call.

Would you prefer to speak to a representative?

I'm busy right now. Can I call you back later?

I'm not able to take your call at this time.

Could you spell that for me?